Terms & Conditions

This website www.thecocoabox.co.uk (“Website”) is owned and operated by The Cocoa Box Ltd (“Us”, “Our”, or “We”).  The following constitutes a legal Agreement (“Agreement”) between a consumer (“You”) and Us.  Our Websites enable You to purchase Products (“Products”) that We offer for sale online.

By Using Our Website, and/or purchasing from Us, You confirm that You are at least 18 years of age and legally able to enter into this Agreement on Your own behalf and You agree to be bound by the terms and conditions set out below:


By ordering from this Website You acknowledge that We cannot guarantee that traces of nuts and fruits will not be found in Our Products and therefore We do not accept any liability for any damage to health or any distress caused to You by the consumption of such Products, regardless of allergen reaction.

Your order constitutes Your request to purchase a Product from Us. After placing an order, You will receive an email from Us. This email is an order confirmation to notify You of the fact We have received and accepted Your order. Your order confirmation does not guarantee payment has been received, and is not a receipt.  The order confirmation and receipt together are the only accepted forms of proof of purchase.

If You notice an error in the Order Confirmation You must notify Us via email (no later than 9am) 2 days before the order is due to be collected or delivered.  If less than 48 hours exists between Your order and the collection or delivery date, You acknowledge that We are not responsible for any errors made with Your order as any amendment requests made within this time may not be received in time.

If You wish to add to or amend Your order You must notify Us via email (no later than 9am) 2 days before the order is due to be collected or delivered.  If less than 48 hours exists between Your order and the collection or delivery date, You acknowledge that We may not be able to accommodate Your request, and the original order Agreement exists and must be fulfilled, except where the cancellation policy supersedes this part of the Agreement between You and Us.

You acknowledge when placing an order You are responsible for the information passed to Us, and You have checked all details entered.


We reserve the right change Our prices at any time.  Any such changes will not affect orders for which an invoice/receipt of payment has already been issued.

The price to be paid by You for any Products will be as stated on Our Website.  If an error in pricing has been made by Us, We are under no obligation to provide the Product to You at the incorrect price, even after We have sent You an invoice/receipt.

All prices shown on Our Website are inclusive of VAT, but exclude delivery charges.  Charges for delivery will be added at checkout.  You are responsible for checking the final price of Your order.


Once You have placed Your order You agree for Us to charge Your credit/debit card with the amount agreed at the time of purchase via our PayPal account.  Your order cannot be completed and delivered until payment in full is receive by Us, at which time a legally binding Agreement on the terms set out herein will become effective.  The exception is where an Agreement is made between You and Us regarding Your order, which supersedes this part of the Agreement between You and Us. 

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of Your payment card refuses or for any reason does not, authorise payment to Us, whether in advance of or subsequent to a payment, We will not be liable for any delay or non-delivery of the Products ordered.

You confirm that the credit card or debit card that You propose to Use is Your own or that of a third party who has given You full permission and authority to Use it and that You or such third party have sufficient funds to meet the costs of Products ordered.

Privacy Policy

We do not store credit card details nor do we share customer details with any 3rd parties


The Products ordered will only be delivered to the delivery address provided to Us by You.  You will not hold Us responsible for delay or damage to Your Products as a result of Your error in inputting this information, or failing to amend delivery details.

All Products will be delivered by Us directly, or using Royal Mail Special Delivery Guaranteed service. If You have requested a specific date for your items to be delivered this is the date they will be delivered on. Otherwise, all other orders will be delivered the next day, this includes Saturday and Sunday unless specifically stated otherwise. If You placed an order after 4pm it will not be processed until the following day, with your order being delivered the next day after that.

When We deliver your Products you accept the product as seen. It is Your responsibility to check that You have received the correct Products, Your complete order is present, and Products and packaging are in good condition.  Refusal to check Your order on delivery does not automatically grant you the right to a refund at any time, nor is it to be considered an admission of unsatisfactory, incomplete, or damaged products.

Once Your items are delivered at the specified delivery address We will no longer be responsible or liable for Products. 

If you are provided with a time estimate for delivery, You understand this is an estimate only and not a guaranteed time of delivery.  You will not hold Us responsible for any cost, damage, or inconvenience incurred should We deliver outside of this time.

Should no-one be present to accept delivery at the address You have provided to Us then we will follow your delivery instructions and leave your Products where specified by You.

By advising Us on specific delivery instructions You agree to accept the products in whatever condition you find them.  By following Your instructions You agree that You will not hold Us responsible for any damage, or theft of Products. You acknowledge the risk in leaving Your Products unattended at any time, and waive Your right to a refund in the absence of a signed delivery note.

We will provide notification of your delivery, We are not responsible for ensuring delivery of this notification or of any damage caused to your Products as a result.

Should no-one be present to accept delivery and no alternative delivery instructions provided by You We will use Our best judgment as to whether We can safely leave your order at the delivery address, and We do so at Your own risk.  If this is not possible We will retain Your Order for collection by You within 24 hours.  Should this occur You agree We are not responsible for the freshness of Your product as all We made all reasonable effort to deliver Your product as arranged.

If using a third party carrier to deliver your goods You accept that We are not responsible or liable for any service this third party may provide. If you goods arrived damaged you will be directed to claim your compensation from the carrier. In the event that your goods are not delivered on time, or to the wrong location, We accept not responsibility for this and will not be held liable. In this event a refund will not be provided. When requesting a delivery You must ensure someone is at present to take receipt of the package. We hold no liability for delayed packages.

Cancellation of Order

If You wish to cancel Your order for any reason You must do so 72 hours before Your specified delivery date.  Orders cancelled before this time will receive a full refund within 48 hours of cancellation acknowledgement, less any fee or costs incurred by Wraggamuffins.  Any orders cancelled after this time will be charged in full, including delivery.  Any other cancellation Agreement made between You and Us at the time of  order supersedes this cancellation policy.

Returns Policy

We do hope that you enjoy Your purchase, however if Your order arrives incomplete, damaged, or you have received the wrong Products; please contact Us within 24 hours of delivery so we can rectify the situation.  Should We be at fault and unable to replace or repair Your order then a full refund (including delivery charge) will be given and the credit applied within 24 hours.  Under no circumstances shall We be liable to You in respect of any complaint concerning any aspect of any Product which is not raised by within 24 hours of delivery. 

If Your items are damaged you must retain them and provide photographic evidence of said damage should We require it.  We reserve the right not to issue a refund if proof of damage is not provided. 

Approved delivery methods are those provided to you at checkout.  Should you organize another method of delivery We will not issue a refund for items damaged as a result of a non-approved delivery method. 

Since taste differs from person-to-person and is subjective We will not refund the amount charged for any Products because You do not like the taste.

We reserve the right to amend the colours and decoration of our Products at any time.  We will not issue refunds because of changes to style, size, and colour of products that differ from those You see on Our Website.


This does not affect Your statutory rights.
not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If You decide to access any of the third party Websites linked to the Site, You do so entirely at Your own risk.

You may not display the contents of Our Website anywhere other than at this Website address; this includes, surrounded or framed or otherwise surrounded by content not originating from Us without Our consent. Any unauthorized framing of or linking to the Site will be investigated, and appropriate legal action will be taken, including without limitation, civil, criminal, and injunctive redress and may result in the termination of this Agreement or other remedies as set out in this Agreement.


Our liability for losses You suffer as a result of Us breaking this Agreement is strictly limited to the purchase price of the Product You purchased.

We have the right to revise and amend these Terms and Conditions at any time.  You are responsible for ensuring you are aware of any updates to these Terms and Conditions.  If the Terms and Conditions change after You have ordered and paid in full the Terms and Conditions agreed to at that time will be honored, unless any change to those policies or these Terms and Conditions is required to be made by law or governmental authority, in which case they will apply to all Orders, past, present, and future.  Disagreement of the revised Terms and Conditions does not allow you the right to a refund.  You are responsible for keeping a record of the Terms and Conditions You agreed to at the time of ordering.
By providing personal data to Us via this Website or any other means You acknowledge that You do so at Your own risk and agree that it is Your responsibility to maintain the confidentiality and security of Your Personal Data, including credit card information provided to Us.  We will not store Your credit card or debit card details anywhere in the Site. 

We will only Use Your Personal Data in accordance with the Data Protection Act 1998.

You may not transfer or otherwise deal with Your rights and/or obligations under these Terms and Conditions.

This Agreement is only for the benefit of You and Us and no other person can claim a benefit from this Agreement by virtue of the Contracts (Rights of Third Parties) Act 1999 which Act shall not apply to this Agreement.

This Agreement and any other terms or documents referred to herein represent Your entire Agreement with Us with respect to Your Use of Website. If any part of this Agreement is held invalid or unenforceable, that portion shall be construed in a manner consistent with the applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect. English Law governs this Agreement and Your Use of the Website, and You expressly agree that the English courts shall have exclusive jurisdiction over any claim or dispute between Us or relating in any way to Your account or Your Use of this Website.